Frequently Asked Questions

Question 1

What is Crafty?

Accepted Answer

Crafty is a dedicated UAE online marketplace for handmade products, custom creations, personalized gifts, and small-batch items created by local makers. Shopping on the platform directly supports creative small businesses and independent artisans across the UAE.

Question 2

Are all sellers based in the UAE?

Accepted Answer

100% Local - Every single maker and seller on the platform is based right here in the UAE.

Question 3

Are all products really handmade?

Accepted Answer

The platform is dedicated to authentic craftsmanship, custom creations, repurposed goods, and small-batch production. All sellers are required to accurately represent their production methods so you can shop with total confidence.

Question 4

Can I personalize or customize my order?

Accepted Answer

Yes! Many of our creators offer custom names, colors, sizes, and personal touches. Look for personalization options directly on the product page, or use the "Contact Seller" button to discuss special requests before placing your order.

Question 5

Can I buy from multiple stores at once?

Accepted Answer

Yes. You can add items from different creators to your cart and complete your order in a single checkout. Because each maker handcrafts and ships their own work, items may arrive in separate packages with individual tracking details.

Question 6

How does shipping work?

Accepted Answer

Shipping rates are calculated automatically at checkout according to current shipping policies and delivery guidelines. You will always see the exact shipping cost clearly broken down before making a payment.

Question 7

Is my payment secure?

Accepted Answer

Yes. We partner with certified UAE payment gateways using industry-standard encryption to ensure your payment details are always protected.

Question 8

Can I cancel or return an order?

Accepted Answer

Cancellations: Pending orders can be canceled before the seller begins processing or handcrafting your item. Returns: Eligible items can be returned according to Crafty's official Return Policy. Custom or personalized items are generally non-refundable unless defective.

Question 9

How do promo codes & coupons work?

Accepted Answer

Simply enter your promo code in the coupon field at checkout. If your order meets the promotional criteria, your discount will be applied automatically to your total before payment.

Question 10

How do I start selling on Crafty?

Accepted Answer

Create your seller account, complete your store information, submit the required verification details, and once your account is approved, you can start listing your handmade products immediately.

Question 11

Why sell on Crafty?

Accepted Answer

The platform gives local makers, artists, and small brands a dedicated online storefront. We handle payment processing, checkout security, and marketing visibility so you can focus on creating.

Question 12

How much does it cost to sell?

Accepted Answer

Zero Listing Fees: List as many handmade products as you like for free. Zero Monthly Subscriptions: No fixed overheads or recurring monthly charges. Pay Only When You Sell: A small platform commission fee applies only to completed sales.

Question 13

What products can I sell on Crafty?

Accepted Answer

You can sell handmade products, customized items, personalized gifts, repurposed goods, or small-batch creations that comply with platform seller guidelines and UAE marketplace regulations.

Question 14

Do I have to sell exclusively on Crafty?

Accepted Answer

No. You retain full ownership of your business. You can freely continue selling on Instagram, Facebook, pop-up markets, or your own independent website alongside your store on the platform.

Question 15

Who handles shipping fees?

Accepted Answer

Shipping is managed seamlessly through our automated system. Depending on current promotional campaigns or minimum order thresholds, delivery fees are either covered by the buyer or sponsored according to active shipping policies.

Question 16

How and when do I get paid?

Accepted Answer

Once your seller account is verified, payouts are processed through Crafty's trusted payment gateway partner according to the current payout schedule. You can track your earnings and payout history anytime inside your Seller Dashboard.

Question 17

Can I pause my store if I go on holiday?

Accepted Answer

Yes! If you need time off or need to catch up on custom orders, you can contact support or adjust your store settings to temporarily pause your store until you're ready to sell again.

Question 18

How will customers find my products?

Accepted Answer

We drive traffic through targeted digital marketing, social media campaigns, curated collections, and search optimization. You can also link your unique store URL directly in your Instagram bio!

Question 19

What happens if a customer requests a return?

Accepted Answer

If a return request is submitted, you will receive a notification in your Seller Dashboard. Once the item is safely returned according to policy, the refund process will be executed seamlessly through the platform.

Customer FAQs

Seller FAQs

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